At Humans of Maharashtra, a website by Future Access Corporate Training Solution (FACTS), we are committed to providing a seamless experience for our users. This Refund and Cancellation Policy outlines the terms for returns, refunds, and cancellations. Please read it carefully before making any transactions or purchases on our platform.
1. Refund Policy
Eligibility for Refunds
- Refunds are applicable only for digital or physical products or services purchased directly from Humans of Maharashtra.
- Refund requests must be submitted within 7 days of purchase or delivery, whichever is later.
- To be eligible for a refund:
- The product or service must be unused and in its original condition (for physical products).
- For digital content, the product must not have been downloaded or accessed beyond reasonable limits.
Non-Refundable Items
The following are non-refundable:
- Donations made to support our platform.
- Customized or personalized products or services.
- Submissions for storytelling services after they have been published.
2. Return Policy (7 Days)
Eligibility for Returns
We offer a 7-day return policy for physical products purchased from us. To qualify for a return:
- The item must be in its original packaging and condition.
- Proof of purchase (e.g., receipt or invoice) must be provided.
Return Process
- Contact us at hello@humansofmaharashtra.com or call us at 8087227888 within 7 days of receiving the product.
- Provide details of your purchase and reason for return.
- Once your return is approved, we will guide you on how to ship the product back to us.
- After inspection of the returned item, a refund or replacement will be processed.
Return Shipping Costs
- Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.
3. Cancellation Policy
Orders and Bookings
- Physical Products: Orders can be canceled within 24 hours of purchase or before the product is shipped.
- Services: Cancellations for services must be requested at least 48 hours before the service delivery date.
Cancellation Process
- To cancel an order or service, email us at hello@humansofmaharashtra.com or call 8087227888 with your order details.
- Once your cancellation request is approved, a confirmation will be sent to you, and a refund will be processed if applicable.
4. Refund Processing
- Refunds will be processed within 7-10 business days of approval.
- Refunds will be credited to the original payment method used during the transaction.
5. Exceptions and Limitations
- Refunds and cancellations may not be accepted if terms outlined in this policy are not met.
- We reserve the right to refuse a refund or return if the item shows signs of misuse, damage, or alteration.
6. Contact Us
If you have any questions or concerns regarding this policy, feel free to contact us:
Future Access Corporate Training Solution (FACTS)
Website: www.humansofmaharashtra.com
Email: hello@humansofmaharashtra.com
Phone: 8087227888
Thank you for trusting Humans of Maharashtra. We aim to ensure your satisfaction while supporting our mission to share inspiring stories from Maharashtra.
